Refund policy

Return & Refund Policy – The Saree Society

1. General Principles

• This policy is framed in accordance with the Consumer Protection Act, 2019.
• Transparency and fairness are our priority. All terms are disclosed at the time of purchase.
• Customers are entitled to return or seek a refund for defective, damaged, or misrepresented products.

2. Return Window

• Returns are accepted within 10 days of delivery.
• Beyond this period, returns will not be accepted unless mandated by law.

3. Eligibility for Returns

• Returns are permitted in the following cases:
• Wrong product delivered
• Defective or damaged product
• Size, fit, or color mismatch (for apparel)
• Products must be unused, unwashed, and with original tags intact.
• For high-value products (above ₹10,000), customers may be asked to provide an unboxing video as proof of tamper-free delivery.

4. Refund Process

• Refunds will be processed within 7 business days after inspection.
• Refunds will be issued via the original payment method or as store credit, based on customer preference.
• Shipping or restocking fees may be deducted if disclosed at the time of purchase.

5. Replacement Policy

• If a product is defective or damaged, customers may opt for a replacement instead of a refund.
• Replacement timelines will depend on stock availability.

6. Exclusions

• No returns/refunds for products purchased during clearance sales or marked as final sale.
• Sarees customized with fall/pico or blouse stitching are not eligible for return.

7. Retailer vs. Client Responsibility

• For marketplace orders (Amazon, Flipkart, Myntra), the platform’s return policy will apply.
• For direct purchases from The Saree Society, this policy governs all returns and refunds.